Terms of Service

StitchedUp is a software platform designed to help Australian trade and service businesses manage their operations, including leads, customers, quotes, jobs, invoices, payments, communications, reviews, content and related business workflows.

The StitchedUp platform, software, brand and associated intellectual property are owned by:

Cloud Sea Media Group Limited Hong Kong

("Cloud Sea Media").

Cloud Sea Media licenses StitchedUp for operation in Australia to:

Terence Claude Christie ABN 76 131 675 898 trading as PIPELINE HQ 14 Linum St Blackburn VIC 3130 Australia

("Pipeline HQ", "we", "us" or "our").

Pipeline HQ operates and supplies StitchedUp to Australian customers under licence from Cloud Sea Media.

Your StitchedUp subscription and service agreement is with Terence Claude Christie ABN 76 131 675 898 trading as Pipeline HQ, unless we expressly tell you otherwise before you enter into an agreement.

Cloud Sea Media remains the owner of the StitchedUp software, brand and intellectual property but is not the supplier of your Australian StitchedUp subscription.

The StitchedUp website, application, software and associated services are collectively referred to as the "Service".

By creating an account, purchasing a subscription or otherwise using the Service, you agree to these Terms and our Privacy Policy.

If you are accepting these Terms on behalf of a business or organisation, you confirm that you have authority to bind that business or organisation.

StitchedUp is primarily intended for businesses, sole traders, contractors and organisations operating in Australian trade and service industries.

You must be at least 18 years old to create an account.

You must provide accurate registration information and keep your account information reasonably up to date.

If you use StitchedUp on behalf of a business, company, partnership, trust or other organisation, you confirm that you are authorised to do so.

You are responsible for ensuring that your own business activities comply with applicable laws, licensing requirements, regulations and professional obligations.

Nothing in these Terms excludes any legal rights that cannot lawfully be excluded.

StitchedUp is a paid subscription from day one. There is no complimentary trial period.

You can create an account and complete setup before paying. Paid product access begins after you choose a plan and complete checkout.

• subscription charges begin when you complete checkout;
• you must provide a valid payment method before commencing a paid subscription; and
• every paid subscription includes a 30-day money-back guarantee from the subscription start date, as described in these Terms and on the Billing page.

Until you commence a paid subscription, access to some or all StitchedUp features may be restricted.

If you choose to subscribe to StitchedUp, the subscription price and material features of the plan will be displayed before you complete your purchase.

Unless another arrangement is clearly disclosed and accepted by you, subscriptions are:

• billed monthly in advance; and
• automatically renewed each month until cancelled.

By commencing a paid subscription, you authorise Pipeline HQ and its payment service providers to charge your nominated payment method for the applicable subscription fee.

StitchedUp subscription payments are received by Pipeline HQ in Australia.

Cloud Sea Media Group Limited does not receive your Australian StitchedUp subscription payments.

Prices are displayed in Australian dollars unless otherwise stated.

GST will be applied where required by Australian law.

A paid StitchedUp subscription automatically renews for successive monthly billing periods until cancelled.

Before you commence a paid subscription, we will clearly disclose the material subscription terms, including:

• the subscription price;
• billing frequency;
• that the subscription automatically renews; and
• how you can cancel.

By commencing a subscription, you authorise recurring charges until the subscription is cancelled.

You may cancel your StitchedUp subscription at any time.

Where available, you may cancel through your account or billing settings.

If self-service cancellation is unavailable, you may contact us at [admin@stitchedup.app](mailto:admin@stitchedup.app).

Cancellation prevents the subscription from renewing for the next billing period.

Unless applicable law requires otherwise:

• cancellation normally takes effect at the end of the billing period you have already paid for;
• you may continue using paid features until that billing period ends; and
• cancelling part-way through a billing period does not automatically entitle you to a refund for unused time.

We will not require you to purchase a further billing period after a valid cancellation has taken effect.

We may offer:

• different subscription plans;
• introductory pricing;
• founding-member pricing;
• promotional pricing;
• discounts; or
• other special offers.

The applicable price and any material eligibility requirements will be disclosed when the offer is made.

Where we expressly represent that founding or promotional pricing is locked in for the life of an active subscription, we will honour that representation while:

• your subscription remains continuously active;
• you continue to meet any stated eligibility requirements; and
• you remain on the plan to which that pricing applies.

If you cancel and later resubscribe, previous promotional or founding pricing may no longer be available.

Any money-back guarantee offered by StitchedUp is in addition to, and does not limit, any rights or remedies you may have under the Australian Consumer Law.

Where a money-back guarantee applies, the applicable eligibility requirements and claim period will be clearly disclosed when the offer is made, including at checkout where relevant.

If you cancel because you have changed your mind and:

• no applicable money-back guarantee applies; and
• you do not otherwise have a legal right to a refund,

fees already paid for the current billing period are generally non-refundable.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Where the Australian Consumer Law applies and the Service fails to comply with an applicable consumer guarantee, you may be entitled to a remedy depending on the circumstances. This may include having the Service supplied again, cancellation, a refund or compensation for loss where provided by law.

Any voluntary StitchedUp refund policy or money-back guarantee operates separately from and in addition to those statutory rights.

To request a refund or other remedy, contact [admin@stitchedup.app](mailto:admin@stitchedup.app) with your account details and information about your request.

Where the Australian Consumer Law applies, our services come with guarantees that cannot be excluded.

Applicable guarantees may include that services are provided:

• with due care and skill;
• so that they are reasonably fit for an applicable disclosed purpose; and
• within a reasonable time where no timeframe has been agreed.

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, statutory right or remedy that cannot lawfully be excluded, restricted or modified.

Any money-back guarantee, warranty, service promise or promotional guarantee we offer operates in addition to applicable statutory rights.

You are responsible for maintaining the security of your StitchedUp account and login credentials.

You are responsible for activity carried out through your account except to the extent that the activity results from a failure by us to take reasonable security precautions.

You must notify us promptly if you believe your account has been accessed without authorisation.

You must not:

• deliberately provide false account information;
• impersonate another person or business;
• access another user's account without permission;
• compromise account security; or
• allow your credentials to be used in a way that materially threatens the security of the Service.

You may use StitchedUp for legitimate business purposes.

You must not use the Service to:

• engage in unlawful, fraudulent or deceptive conduct;
• send unlawful spam or unsolicited communications;
• harass or abuse another person;
• upload malicious code or software;
• interfere with the operation or security of the Service;
• attempt unauthorised access to another account or system;
• circumvent security, account or usage restrictions;
• infringe another person's intellectual property rights;
• store or process information that you have no lawful right to use; or
• use StitchedUp in a way that could reasonably cause material harm to another user, Pipeline HQ, Cloud Sea Media or a third party.

We may restrict or suspend an account where we reasonably believe these requirements have been materially breached.

Where appropriate and reasonably practicable, we will give you notice and an opportunity to remedy the issue before terminating a paid account.

StitchedUp helps you manage your own relationships with your customers.

You remain the supplier of the products and services that you provide to those customers.

Unless expressly agreed otherwise:

• Pipeline HQ is not a party to the contract between you and your customer;
• Cloud Sea Media is not a party to that contract;
• StitchedUp does not supply the plumbing, electrical, HVAC, building, landscaping or other trade or professional work performed by you;
• you determine the prices you charge your customers;
• you are responsible for your quotes, invoices and customer representations;
• you are responsible for carrying out your work lawfully and competently; and
• you are responsible for applicable warranties, refunds, consumer obligations, licences and legal responsibilities relating to your own services.

Use of StitchedUp does not create an employment, partnership, franchise, joint venture or agency relationship between you and Pipeline HQ or Cloud Sea Media.

StitchedUp may allow you to request, receive or manage payments from your own customers using payment infrastructure provided by Stripe, including Stripe Connect.

Payments received from your customers through Stripe Connect are separate from the subscription fees you pay Pipeline HQ for using StitchedUp.

Where you activate payment functionality, you may be required to create, connect or maintain a Stripe account and accept Stripe's applicable terms and connected-account agreements.

Stripe may require:

• identity verification;
• business information;
• bank account details;
• fraud checks;
• compliance information; and
• other information required to provide payment processing.

Stripe's applicable transaction fees, payment rules, risk controls, chargeback processes and other terms may apply.

Pipeline HQ provides the StitchedUp integration and Australian platform operation but does not control all decisions independently made by Stripe.

You are responsible for:

• ensuring charges to your customers are authorised;
• providing accurate transaction information;
• providing the goods or services for which customers have paid;
• complying with your customer refund obligations;
• managing disputes relating to your underlying work;
• complying with applicable taxation requirements; and
• complying with applicable Stripe terms.

Nothing in these Terms makes Pipeline HQ or Cloud Sea Media the supplier of the underlying services you provide to your customers.

Where one of your customers disputes a Stripe Connect payment or initiates a chargeback, Stripe's applicable dispute process may apply.

Refunds, disputes, reversals, processing fees and chargebacks may be handled or recovered through the applicable Stripe arrangements.

You may be required to provide supporting evidence concerning the underlying customer transaction.

StitchedUp may provide tools or information intended to assist with payment management but does not guarantee the outcome of any chargeback or payment dispute.

Nothing in this section limits any statutory rights or obligations that cannot lawfully be excluded.

You retain ownership of the business data and content that you upload to or create through StitchedUp.

This may include:

• customer records;
• quotes;
• invoices;
• photographs;
• proof-of-work images;
• files;
• notes;
• messages;
• job records; and
• other business content.

You grant Pipeline HQ and, where reasonably necessary to operate or support StitchedUp, Cloud Sea Media and relevant service providers a limited licence to host, process, transmit, copy, display, back up and otherwise handle that content for purposes including:

• providing the Service;
• maintaining the Service;
• performing functions requested by you;
• providing customer support;
• maintaining security;
• preventing fraud and misuse; and
• complying with applicable law.

This licence does not transfer ownership of your content to us.

StitchedUp may allow you to store personal information relating to your customers.

You are responsible for determining whether you are lawfully permitted to collect, use, store and communicate that information.

You are responsible for providing notices and obtaining consents required by applicable privacy, communications, spam, telemarketing or other laws.

Personal information handled through StitchedUp will be dealt with in accordance with our Privacy Policy and applicable law.

StitchedUp may provide functionality for communications including:

• email;
• SMS;
• telephone;
• automated messaging;
• notifications; and
• AI-assisted communications.

You are responsible for ensuring that communications you initiate comply with applicable laws, including laws relating to:

• consent;
• commercial electronic messages;
• identification of the sender;
• unsubscribe functionality;
• privacy;
• telemarketing; and
• marketing communications.

You must not use StitchedUp to send unlawful spam or contact people you are not lawfully permitted to contact.

StitchedUp may include features powered by artificial intelligence or automated systems.

These may assist with activities such as:

• content drafting;
• customer communications;
• summaries;
• business administration;
• recommendations;
• receptionist functionality;
• automation; and
• workflow assistance.

AI-generated content may be inaccurate, incomplete or unsuitable.

You remain responsible for reviewing important AI-generated output before relying on it, acting on it or sending it to customers.

AI functionality does not constitute legal, taxation, accounting, financial, safety or other regulated professional advice.

Third-party AI providers may be used to provide certain functionality, subject to our Privacy Policy and applicable data-processing arrangements.

StitchedUp may rely on or integrate with third-party services including providers of:

• payment processing;
• telecommunications;
• email;
• SMS;
• artificial intelligence;
• hosting;
• authentication;
• analytics;
• storage; and
• other infrastructure.

Use of a third-party service may be subject to that provider's own terms and policies.

We are not responsible for failures caused solely by an independent third-party service where the matter is outside our reasonable control.

Nothing in this section excludes liability that cannot lawfully be excluded.

The StitchedUp platform and associated intellectual property, including its:

• software;
• source code;
• interface;
• design;
• databases;
• workflows;
• branding;
• trademarks;
• documentation; and
• proprietary platform materials,

are owned by Cloud Sea Media Group Limited or its licensors.

Cloud Sea Media licenses StitchedUp for operation in Australia to Pipeline HQ.

During an active paid subscription, you receive a limited, non-exclusive, non-transferable right to use StitchedUp for your internal business purposes.

You do not acquire ownership of StitchedUp or its intellectual property.

Except where permitted by law, you must not:

• copy or reproduce the platform;
• sell or sublicense access to it;
• reverse engineer it;
• attempt to obtain source code;
• remove proprietary notices; or
• use StitchedUp intellectual property to create a substantially competing product.

We aim to provide a reliable Service but do not guarantee uninterrupted availability.

Temporary interruptions may occur because of:

• scheduled maintenance;
• software updates;
• hosting failures;
• telecommunications failures;
• third-party outages;
• cybersecurity incidents;
• emergencies; or
• circumstances outside our reasonable control.

Where reasonably practicable, we will seek to minimise material disruption and provide notice of planned significant interruptions.

We may update, improve, replace or retire functionality as StitchedUp develops.

We will not materially reduce the core functionality of an active paid subscription during a current billing period without reasonable notice, except where the change is reasonably necessary because of:

• security requirements;
• legal or regulatory obligations;
• third-party service changes;
• urgent technical requirements; or
• circumstances outside our reasonable control.

Where a material change substantially adversely affects a Service you have paid for, we will act reasonably in considering an appropriate remedy.

We may update these Terms where reasonably necessary to reflect:

• changes to StitchedUp;
• new functionality;
• changes in law or regulation;
• security requirements;
• fraud prevention requirements;
• changes to third-party services; or
• changes to our business operations.

The current version of these Terms and the date they were last updated will be published on our website.

Where a change materially adversely affects your rights or obligations under an active paid subscription, we will provide reasonable notice before the change takes effect where practicable.

If you do not wish to accept a material change, you may cancel your subscription before your next renewal.

We may suspend or terminate access where we reasonably believe:

• you have materially breached these Terms;
• your account presents a material security risk;
• the Service is being used fraudulently;
• your use is unlawful;
• required subscription payments remain overdue after reasonable attempts to resolve them; or
• continued provision of the Service would create a material legal or regulatory risk.

Where reasonable in the circumstances, we will provide notice and an opportunity to remedy a breach before terminating a paid account.

We may take immediate action where reasonably necessary for security, fraud prevention, legal compliance or protection of users.

You may terminate your agreement by cancelling your subscription.

After your subscription ends, access to the Service may be restricted or removed.

Where reasonably practicable, StitchedUp may allow a period in which certain business information can be exported before it is deleted or anonymised.

We are not required to retain account information indefinitely after termination.

Data retention and deletion will be handled in accordance with our Privacy Policy, applicable law and legitimate record-keeping requirements.

You are responsible for maintaining appropriate independent records of information important to your business.

StitchedUp is a business software platform.

Unless expressly agreed otherwise, Pipeline HQ and Cloud Sea Media do not provide:

• legal advice;
• accounting advice;
• taxation advice;
• financial advice;
• engineering advice;
• building advice; or
• other regulated professional advice.

Templates, calculations, AI content, automated output and other information provided through StitchedUp should be independently reviewed where accuracy or legal compliance is important.

Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law.

Subject to those rights, and to the maximum extent permitted by law, we do not guarantee that StitchedUp will:

• operate without interruption;
• be completely error-free;
• satisfy every individual business requirement;
• prevent all data loss;
• prevent all cyber incidents;
• prevent all fraud; or
• prevent failures of third-party services.

Where permitted by Australian law, and where the relevant services are not of a kind ordinarily acquired for personal, domestic or household use or consumption, liability for failure to comply with an applicable consumer guarantee may, at our option, be limited to:

• supplying the affected services again; or
• paying the reasonable cost of having the affected services supplied again.

This limitation does not apply where it would not be fair or reasonable to rely upon it or where liability cannot otherwise lawfully be limited.

To the maximum extent permitted by law, Pipeline HQ and Cloud Sea Media are not liable for indirect or consequential loss to the extent that such liability may lawfully be excluded.

Nothing in these Terms limits liability where doing so is prohibited by law.

To the extent permitted by law, you are responsible for loss reasonably suffered by Pipeline HQ or Cloud Sea Media arising directly from:

• your unlawful use of StitchedUp;
• your material breach of these Terms;
• content uploaded by you that unlawfully infringes another person's rights;
• the products or services you supply to your customers; or
• unlawful or unauthorised transactions initiated by you.

This section does not require you to indemnify Pipeline HQ or Cloud Sea Media for loss caused by their own negligence, unlawful conduct or breach of these Terms.

Cloud Sea Media owns StitchedUp and may change the entity licensed to operate StitchedUp in Australia.

Pipeline HQ may also transfer or assign its rights and obligations under these Terms in connection with a genuine:

• business sale;
• restructure;
• transfer of the Australian StitchedUp operation; or
• similar commercial transaction.

Where such a transfer materially affects your contractual rights, reasonable notice will be provided.

Your agreement will not be transferred for the purpose of materially reducing legal protections available to you.

These Terms are governed by the laws of Victoria, Australia.

You and Pipeline HQ submit to the non-exclusive jurisdiction of the courts of Victoria and courts entitled to hear appeals from those courts.

Nothing in this section prevents you from exercising any right available under applicable consumer law to bring proceedings in another jurisdiction where that right applies.

If any part of these Terms is invalid or unenforceable, it will be read down to the minimum extent necessary or, where that is not possible, severed without affecting the remainder of the Terms.

A failure by us to immediately exercise a right does not waive that right.

Headings are included for convenience only.

These Terms, together with our Privacy Policy and any additional terms expressly accepted by you for a particular StitchedUp service, form the agreement governing your use of StitchedUp.

StitchedUp is operated in Australia by:

Terence Claude Christie ABN 76 131 675 898 trading as PIPELINE HQ

14 Linum St Blackburn VIC 3130 Australia

Email: [admin@stitchedup.app](mailto:admin@stitchedup.app)

StitchedUp software, brand and intellectual property are owned by:

Cloud Sea Media Group Limited Hong Kong